Cloud serves up champagne training on a beer budget – C&W Financial Services
“Skype for Business has enabled our team, spread across five locations, to engage in peer to peer learning that has significantly increased our productivity and is improving our bottom line.”
Mark Johnson, Partner
Training. We’ve all been subjected to it at some stage. You emerge at the end of the day with a backlog of emails and a hangover from the information binge or endless rounds of Tim Tams deployed to stop you nodding off.
It’s no wonder You Tube has exploded with millions of ‘how to’ videos, offering easily digested nuggets of free, on-demand learning.
One of our clients has recognised the value of this responsive, peer-to-peer approach to learning and taken it a step further.
This technology knows no geographical boundaries
C&W Financial Services is a large regional accounting firm, spread across five north-west NSW locations – Moree, Warialda, Bingara, Wee Waa and Narrabri. However being out bush has not isolated them from innovation. Nor has it precluded them from moving their business to the Cloud.
Using a Cloud based solution (VAULT), C&W were able to access the Skype for Business desktop sharing capability. This enabled their appointed “IT Champions” (who previously physically travelled to satellite office locations to train or assist staff) to take control of a peer’s desktop to guide them through a training process as the need arises.
They also conduct scheduled organisational training this way.
The result? A supercharged training approach with dramatically reduced third party training costs, staff travel costs and lost time.
This innovative way of knowledge sharing and the social capital it creates has allowed C&W to enhance the capabilities, quality and consistency of their staff’s overall knowledge.
So what is this on-demand, Cloud based, desk-top sharing learning thing called? We think it’s like having your own ‘Knowledgetorium’.